Refund & Cancellation Policy

1. There is nothing to cancel

ReviewLoom paid plans are one-time purchases, not subscriptions. A plan runs for the period you paid for (30, 90 or 365 days) and then simply expires — your account falls back to the free tier automatically. We never charge you again, and no card or wallet is stored on our side.

That means there is no recurring billing to switch off and no cancellation form to fill in. If this ever changes and auto-renewal is introduced, this page will be updated first and existing customers will be notified by email before it takes effect.

2. When you can get a refund

Refunds are paid back to the original payment method (Alipay, PayPal, or card). Banks and wallets typically take 5–10 business days to show the money.

3. When a refund is not available

• More than 7 days have passed since purchase (unless one of the situations in section 2 applies).
• The plan has been used heavily — more than 1,000 reviews exported — and the reason is simply “changed my mind”. The free tier exists precisely so you can try before paying.
• The purchase was made more than 30 days ago and is a duplicate of an earlier one.
• The account was suspended for abuse (e.g. automated bulk scraping, reselling exports, or sharing one account between many people).

4. How to request a refund

1. Email kunlun2050@gmail.com from any address, with the subject line “Refund request”.
2. Tell us the order reference or payment ID (shown on your Alipay/PayPal receipt) and the Google account email you used in the extension.
3. We reply within 2 business days and confirm whether the refund is approved. You never need to explain more than the situation itself.

If a payment fails on your side but money left your account, send us the same details — we will trace it with the payment provider and return any funds we received.

5. Please contact us before opening a chargeback

Card chargebacks cost us a fee on top of the refund and slow everything down for both sides. Every request above is handled by a real person within 2 business days — writing to us first is always the faster path. We respond to every chargeback with transaction and usage evidence, so a chargeback filed against the situations listed in section 3 will be contested.

6. Digital content notice

ReviewLoom is digital content delivered immediately: the moment a payment succeeds, the paid plan is active and usable. By completing a purchase you ask for and consent to this immediate delivery, and acknowledge that once delivery has started, any statutory right of withdrawal that would otherwise apply to digital content may no longer be available — which is exactly why the voluntary 7-day money-back guarantee in section 2 exists on top of it.